Nine services, mapped to the public-sector value chain.

The client problem

Dashboards and AI pilots multiply across departments, missions and PSUs, but few change how decisions are made. There is no shared, evidence-based view of where the organisation stands on data and AI, which use cases matter most, or who owns them.

Outcomes

• A maturity baseline across 12 capability layers and five stages, scored on evidence rather than opinion
• A prioritised roadmap across citizen services, schemes, revenue, procurement and finance, with a business case for each
• An AI operating model that fits government: ownership, funding, procurement and controls

What we do

• Data & AI maturity assessment
• AI strategy & use-case prioritisation
• Outcome and scheme-performance frameworks
• AI operating model & centre of excellence design

Typical engagements

• AssessmentMaturity assessment and roadmap
• Pilot · 30-45 daysProve the top-ranked use case on your data
• BuildRoadmap delivered through our Build and Transform services
• Managed runValue tracking and roadmap refresh

Delivered with

The client problem

Personal data sits in dozens of departmental databases. The DPDP Act 2023 changes how it must be collected, used and shared, data-sharing between departments has no common rules, and AI that touches citizens needs a governance model of its own.

Outcomes

• A data-governance office and operating model departments can run
• Consent, purpose and access controls for personal data, with masking before any AI use
• AI and agent governance: inventory, evaluation, approval, audit and a kill switch

What we do

• Data-governance office & operating model
• DPDP Act readiness: consent, purpose & access controls
• Data catalogue, glossary, lineage & quality
• Inter-departmental data-sharing frameworks
• AI & agent governance

Typical engagements

• AssessmentData-governance and DPDP readiness review
• Pilot · 30-45 daysCatalogue, lineage and masking for one department
• BuildGovernance office, platform and controls, government-wide
• Managed runStewardship, DQ monitoring and access reviews

Delivered with

The client problem

Grievances and service requests arrive through portals, call centres, letters and social media, in many languages. They are read and routed by hand, urgent cases wait behind routine ones, and replies are slow and inconsistent.

Outcomes

• Every grievance read, classified and routed to the right office the day it arrives
• Urgent and repeat grievances prioritised, with escalation before the timeline lapses
• Draft replies grounded in the rules, approved by the grievance officer

What we do

• Grievance triage, routing & escalation
• Service-timeline tracking against the citizen charter
• Multilingual reply drafting
• Citizen 360 across departments, with consent
• Feedback and sentiment analytics

Typical engagements

• AssessmentGrievance and service-delivery diagnostic
• Pilot · 30-45 daysTriage and routing for one department’s grievances
• BuildDepartment-wide triage, tracking and drafting
• Managed runTriage operations and model monitoring

Delivered with

The client problem

Beneficiary lists are built from many registers, so duplicates and ineligible entries are found late and payment failures sit unowned. On the revenue side, GST, property tax, stamps and fees are assessed and collected in separate systems, and gaps show up only after the year closes.

Outcomes

• A single, consented beneficiary view, with duplicates and ineligible entries flagged for verification
• Payment failures analysed and fixed, scheme outcomes visible by district and block
• Revenue gaps, inspection priorities and arrears surfaced for officers to act on

What we do

• Beneficiary deduplication & eligibility analytics
• DBT payment-failure analysis
• Scheme-outcome dashboards
• Revenue-gap analytics & inspection risk scoring
• Arrears prioritisation & collection reconciliation

Typical engagements

• AssessmentScheme-data and revenue diagnostic
• Pilot · 30-45 daysOne scheme or one revenue stream end to end
• BuildBeneficiary and revenue data products, statewide
• Managed runAnalytics operations under SLA

Delivered with

The client problem

Tenders run to hundreds of pages and bids arrive as scans, so evaluation is slow and hard to defend. Funds are traced by letter, court cases and arbitrations against government carry exposure nobody can total, and audit replies take months.

Outcomes

• Tender requirements extracted and bids compared with every value linked to its page
• Fund flow traced from sanction to payment, with reconciliation breaks explained
• Litigation and arbitration exposure, ageing and actions in one view, tracked to closure

What we do

• Tender requirement & eligibility extraction
• Bid extraction & comparative statements
• Fund-flow tracking & treasury reconciliation
• Litigation & arbitration analytics with action tracking
• Audit-reply and RTI evidence assembly

Typical engagements

• AssessmentProcurement, finance or litigation diagnostic
• Pilot · 30-45 daysOne tender cycle, one fund flow or one ministry’s cases
• BuildEvaluation, fund-flow and litigation platforms
• Managed runPlatform and agent operations under SLA

Delivered with

The client problem

PSUs, development-finance institutions and cities answer to a board or council and a ministry at once. Targets, projects, assets and complaints live in separate systems, and board packs and ward reports are compiled by hand.

Outcomes

• A command centre for targets, portfolio, projects, cash and risks
• Projects, capex and civic assets with slippage and condition flagged early
• Board, ministry and council reporting drafted from governed data

What we do

• Strategic command centres & enterprise cockpits
• Project, capex & asset monitoring
• Civic complaints, assets & GIS
• Field inspection capture
• Board-pack & MIS automation

Typical engagements

• AssessmentOperations-data and reporting diagnostic
• Pilot · 30-45 daysOne command-centre view or one civic service
• BuildEnterprise or city data products and cockpits
• Managed runPlatform operations under SLA

Delivered with