Agents · Supervised digital workforce

Logistics & Supply Chain agent squads, by domain.

Agents that do the routine work across a logistics business — watching lane yield and rate drift, predicting ETAs and dwell, checking trade documents before filing, matching carrier invoices and COD remittances, keeping shippers informed — on the governed data fabric. Policy decides what goes straight through; a named person approves everything else, and no customs filing, carrier payment, claim or customer commitment is made by an agent alone.

8
Squads, one per value-chain domain
27
Agent roles designed
24
Need a person to approve every case
3
Act alone only inside policy limits
LEVEL 0ObserveMonitors and reports; takes no action.
LEVEL 1SuggestDrafts a recommendation; a person does the work.
LEVEL 2Act with approvalPrepares the full action; a person approves every case.
LEVEL 3Act within limitsActs on its own inside policy limits; everything else is escalated.
LEVEL 4AutonomousActs end to end; people review samples after the fact.

These are agent designs from our AI & Agentic Engineering practice, mapped to the logistics value chain in India and on global trade lanes — forwarders and NVOCCs, contract logistics, express, road and last mile, and shippers. Agents marked with a delivered build mirror the data and dashboards in our logistics case study; the live agent demo runs on banking sample data under the same controls.

Squad 1 of 8

Freight forwarding, NVOCC & trade lanes

Pricing, lane and sales teams see yield, space and quote performance by trade lane while there is still time to act.

Lane Yield Analyst
L1 · Suggest

Explains yield, volume and margin movement by trade lane, country and customer each morning, with the shipments behind each change.

Owner
Trade-lane manager
Tools
Booking & shipment dataYield KPI layerRate sheets
Guardrails
Explains and recommends only; pricing decisions stay with the lane manager.
Moves
Yield per TEU / CBM
See the delivered build →
Quote Follow-up Agent
L2 · Act with approval

Finds open quotes likely to convert or lapse, drafts the follow-up with lane and customer context, and logs the outcome.

Owner
Sales executive
Tools
CRM & quotesBooking historyEmail drafts
Guardrails
Drafts only; a salesperson reviews and sends every message.
Moves
Quote-to-booking conversion
Rate Drift Watcher
L0 · Observe

Compares carrier rates and surcharges against contracted and quoted rates and flags lanes where margin is eroding.

Owner
Procurement & pricing lead
Tools
Carrier rate feedsContractsQuotes
Guardrails
Observes and alerts only.
Moves
Lane margin
Consolidation Planner
L1 · Suggest

Proposes container fill plans across bookings on the same lane and cut-off, showing space left and the bookings that would fit.

Owner
Consolidation desk lead
Tools
BookingsSchedulesCFS capacity
Guardrails
Suggests plans; the desk confirms every load.
Moves
Container fill rate
Squad 2 of 8

Road freight & fleet

Fleet and dispatch teams fill return legs, see late trucks early and reconcile trip costs before they are forgotten.

Back-haul Matcher
L1 · Suggest

Matches empty return legs with open loads by corridor, timing and vehicle type and drafts the offer to the dispatcher.

Owner
Dispatch manager
Tools
Trip plansLoad boardVehicle master
Guardrails
Suggests matches; dispatch commits the vehicle and the rate.
Moves
Empty-km share
ETA Predictor
L0 · Observe

Predicts arrival times from telematics, routes and halt patterns and flags trips likely to miss the delivery window.

Owner
Control-room lead
Tools
GPS & telematicsRoute historyE-way bills
Guardrails
Predicts and alerts only.
Moves
On-time delivery
Trip-Cost Reconciler
L2 · Act with approval

Reconciles tolls, fuel, detention and driver advances to each trip and explains the gaps.

Owner
Fleet controller
Tools
FASTag transactionsFuel cardsTrip sheets
Guardrails
Prepares adjustments; the controller approves every posting.
Moves
Cost per km
Squad 3 of 8

Rail, ports, CFS & ICD

Terminal and CFS teams see which boxes are at risk of long dwell, why, and what space and equipment are free.

Container Visibility Agent
L3 · Act within limits

Keeps a live list of containers by origin, destination and status, and answers 'where is it?' questions with the milestone trail.

Owner
CFS operations manager
Tools
Terminal & CFS systemsContainer milestonesCustomer master
Guardrails
Answers from recorded milestones only; acts only to update status views within limits.
Moves
Status-query handling time
See the delivered build →
Dwell Risk Scorer
L1 · Suggest

Scores containers for likely long dwell from documents, holds, equipment and yard position, and ranks the ones to chase.

Owner
Yard & documentation lead
Tools
Yard dataHolds & documentsEquipment logs
Guardrails
Ranks and recommends; staff decide the action.
Moves
Container dwell time
CFS Revenue Analyst
L1 · Suggest

Explains TEU volume, revenue, market share and space utilisation by facility each week.

Owner
CFS business head
Tools
CFS operationsBillingMarket data
Guardrails
Explains only.
Moves
Revenue per TEU
See the delivered build →
Squad 4 of 8

Contract logistics & warehousing

Site and account teams meet client SLAs, plan labour ahead of peaks and make sure every activity is billed.

SLA Sentinel
L0 · Observe

Predicts inbound, pick and dispatch SLA breaches by client and shift and alerts the site lead with the orders at risk.

Owner
Site manager
Tools
WMS eventsClient SLAsShift rosters
Guardrails
Observes and alerts only.
Moves
SLA adherence
Labour & Slotting Planner
L1 · Suggest

Proposes shift sizes and slotting moves for the coming week from order forecasts and pick paths.

Owner
Operations planner
Tools
Order forecastsWMSLabour rosters
Guardrails
Suggests plans; the site lead approves rosters and moves.
Moves
Orders per labour hour
Billing Assurance Agent
L2 · Act with approval

Compares activity performed (storage, handling, value-added services) with what is about to be invoiced and drafts corrections.

Owner
Commercial controller
Tools
WMS activityContracts & tariffsBilling system
Guardrails
Drafts corrections; finance approves every invoice change.
Moves
Unbilled activity
Squad 5 of 8

Express & last-mile delivery

Hub and city teams deliver first time, handle failed attempts quickly and reconcile cash on delivery.

Delivery Success Predictor
L1 · Suggest

Scores today's shipments for first-attempt risk by pin code, consignee history and slot, so hubs can intervene early.

Owner
Hub manager
Tools
Shipment & AWB dataAttempt historyAddress data
Guardrails
Scores and recommends; riders and hub staff decide.
Moves
First-attempt delivery rate
NDR Classifier
L2 · Act with approval

Classifies non-delivery reasons from rider notes and calls and drafts the customer re-attempt message.

Owner
Customer-service lead
Tools
Rider app notesCall logsMessaging templates
Guardrails
Drafts messages; a person approves templates and escalations.
Moves
Re-attempt success rate
COD Remittance Reconciler
L3 · Act within limits

Matches cash and digital COD collections to deliveries and remittances, explains breaks within tolerance, and routes the rest.

Owner
Finance operations lead
Tools
Delivery eventsCollectionsBank statements
Guardrails
Matches within tolerance only; anything outside goes to a person; never moves money.
Moves
COD remittance cycle
Squad 6 of 8

Customs, trade & compliance

Documentation and brokerage teams file cleaner, faster — with the evidence kept on the shipment.

Trade Document Extractor
L1 · Suggest

Extracts fields from commercial invoices, packing lists and certificates and pre-fills the documentation worksheet.

Owner
Documentation executive
Tools
Document storeOCR & LLM extractionShipment record
Guardrails
Pre-fills only; the executive checks every field.
Moves
Documents per executive per day
HS Classification Assistant
L1 · Suggest

Suggests HS codes with the reasoning and similar past entries for the broker to confirm.

Owner
Licensed customs broker
Tools
Tariff dataPast entriesProduct descriptions
Guardrails
Suggests only; the licensed broker decides and files.
Moves
Filing error rate
Pre-filing Checker
L2 · Act with approval

Checks invoice, packing list, e-way bill and filing data against each other before submission and lists mismatches.

Owner
Customs operations lead
Tools
Draft filingsInvoicesE-way bills
Guardrails
Blocks nothing on its own; prepares the checklist the broker signs off.
Moves
Holds and queries
Denied-Party Screener
L0 · Observe

Screens consignees, shippers and parties against sanctions and denied-party lists and records the evidence.

Owner
Trade compliance officer
Tools
Sanctions & denied-party listsParty master
Guardrails
Screens and flags only; clearance decisions stay with compliance.
Moves
Screening coverage
Squad 7 of 8

Shipper supply chain & control tower

Customer teams tell shippers about delays before they ask, from one view across every provider.

Exception Predictor
L0 · Observe

Joins milestones across forwarders, carriers, warehouses and last-mile partners and predicts which orders will miss the promise date.

Owner
Control-tower lead
Tools
MilestonesOrdersPartner feeds
Guardrails
Predicts and alerts only.
Moves
Exception resolution time
Proactive Update Writer
L2 · Act with approval

Drafts the customer update for a predicted delay, with the cause, the new ETA and the options.

Owner
Customer-service lead
Tools
Exception queueCustomer contactsMessage templates
Guardrails
Drafts only; a person approves every customer commitment.
Moves
Proactive alert share
See the delivered build →
Shipper Portal Assistant
L3 · Act within limits

Answers shipper questions in the self-service portal from their own bookings and milestones, citing the record.

Owner
Head of customer experience
Tools
Shipper portalShipment records
Guardrails
Read-only answers from the shipper's own data; no commitments, changes or prices.
Moves
Shipper-portal adoption
See the delivered build →
Squad 8 of 8

Pricing, sales & finance

Sales, freight-audit and finance teams see margin by lane, customer and job, and check every carrier invoice.

Field Sales Advisor
L1 · Suggest

Prepares each salesperson's day: accounts to visit, lanes trending up or down and quotes to chase, from the governed data.

Owner
Head of sales
Tools
CRMYield KPI layerBooking history
Guardrails
Recommends only; salespeople choose their plan.
Moves
Sales productivity
See the delivered build →
Freight Audit Agent
L2 · Act with approval

Matches carrier invoices to contracted rates, milestones and job accruals, prices disputed surcharges and drafts the dispute.

Owner
Freight-audit controller
Tools
Carrier invoicesRate contractsJob costing
Guardrails
Drafts disputes; never approves or blocks a payment.
Moves
Carrier-invoice exceptions
Job Margin Commentator
L1 · Suggest

Writes month-end commentary on lane, customer and job margin, with the drivers and the evidence.

Owner
Financial controller
Tools
GL & accrualsJob costingKPI layer
Guardrails
Drafts commentary; the controller edits and signs off.
Moves
Days to close
Group Pulse Writer
L1 · Suggest

Drafts a weekly group briefing on KPIs, capex, treasury, ratings and news for the leadership team.

Owner
Group CFO office
Tools
Group KPIsCapex & treasuryNews & ratings
Guardrails
Drafts only; nothing is sent without review.
Moves
Time to board-ready briefing

Every agent supervised, every step logged

Policy decides what goes straight through; people approve everything else; a kill switch halts all agents. The live demo runs on banking sample data — the same controls apply to every Logistics & Supply Chain squad.