An airline recognises revenue when it flies, not when it sells. Between the two sits a long chain: tickets and EMDs sold through many channels, settlements through BSP, ARC and card acquirers, interline billing between carriers, refunds and exchanges. Each step has its own system and its own identifiers, and the month-end close depends on stitching them together.
Start with matching
Reconciliation is the natural first job for agents. The work is high-volume and rule-driven, and most of the effort goes on investigating the breaks rather than on the matches. A reconciliation agent can clear matches within tolerance on its own and assemble the evidence for everything else, so people spend their time on the breaks that matter.
- Settlement matching. Sales against BSP, ARC and acquirer settlements.
- Interline billing. Prorated coupons against partner claims.
- Revenue integrity. Agency debit memos, refund anomalies and payment fraud.
- Commentary. Route and network P&L explained, every number traced to source.